IF YOU ARE EXPERIENCING A LIFE-THREATENING EMERGENCY, PLEASE CALL 911 IMMEDIATELY!
It is Medevac Alabama Inc.'s primary mission to bill and collect revenue in a straightforward, honest, fair, and transparent manner. We are your are neighbors and friends and we will treat you as such.
This being said, Medevac Alabama is company which has labor cost, property, equipment, licenses, and other overhead to expense. However, we will lay out—in no uncertain terms—the exact expenses being passed on to you, the customer. Further, in addition to our transparency, we aim to deliver affordable care to everyone.
Our dispatch team can be reached 24/7/365 at (251) 348-7644.
Our billing team can be reached during normal business hours at (251) 332-3310.
What if I need transportation to the doctor's office?
Generally speaking, transports to a doctor's office are only covered by Medicaid. Further, they are only covered when the patient is, by CMS guidelines, bed-bound. To be considered:
The patient must be unable to get up from the bed without assistance; AND
The patient must be unable to ambulate without assistance; AND
The patient must be unable to sit in a chair or wheelchair.
There are only a few very unlikely scenarios in which Medicare will pay for such transports. Some private insurance companies, however, offer policies which may cover such transports. If you have a policy beyond Medicare or Medicaid and wish to be transported to a doctor's office, please reach out to your insurer to see if they authorize it. They may contact us, and we'd be happy to arrange the transport.
Medicaid patients: Please note that Medevac will only schedule transports to doctors' offices which are located in areas served by Medevac Alabama. We will not travel outside of our service area due to cost restrictions.
Patients residing in skilled nursing facilities: It is the nursing facility's responsibility to get a preauthorization if they wish for the patient's insurance to be billed. In the event that the patient has Medicaid, Medevac will bill Medicaid for the service. If they patient is found to have Medicare or another insurance that does authorize such as service, the nursing facility will be financially liable.
Skilled nursing facilities under contract will receive the service at the reduced direct pay rate.
Payment by contracted skilled nursing facility is required within 30 days.
Payment by non-contracted skill nursing facility has a more limited pay window to receive the reduced direct payment rate. It will be billed at the full rate, unless someone calls to obtain the reduced rate.
All reduced pricing is done at the direct payment price. No facility or individual gets a different price.
What if I need transportation to dialysis treatment?
Dialysis patients are required to meet the same CMS guidelines as a patient going to a normal lower level of care (see "What if I need transportation home FAQ.") This means that:
The patient must be unable to get up from the bed without assistance; AND
The patient must be unable to ambulate without assistance; AND
The patient must be unable to sit in a chair or wheelchair.
OR the patient must have a condition that would cause an undue hazard to their health or safety to be transported by any other means. To give an example: a dementia patient whom does not remember that she cannot walk and whom has history of unbuckling seatbelts and attempting to stand would be such a case. It is important that we receive clear documentation of past incidents that led or could have led to injuries.
Scheduling repetitive dialysis transport begins with documentation. A history and physical as well as any physical therapy notes are a good start. Additionally, we will reach out to the patient’s physician for their evaluation of the patient’s condition. If they are in agreement of the patient's condition, they will provide a CMN. The CMN will need to be re-certified every 60 days unless the patient’s condition improves and they no longer need Ambulance transport. Medicare and Medicaid, as well as most private insurances, will pay for these trips as long as they meet the very strict medical necessity conditions as laid out above. Same day service is not available for this service. It should be planned at hospital discharge or with a 48-72 hour lead time whenever possible. Medevac will work with home health or a hospital in setting up a bridge transport until the patient can be formally approved. This could be one or two day transport on a temporary certificate while the more formal one is prepared. Please contact our dispatch service who will put you in touch with a manager to arrange this service.
How do I obtain a copy of my health information?
There are two ways in which you can obtain a copy of health information.
Note: There is a $5.00 discovery fee, plus $1.00 per page. Medevac Inc. accepts all major credit cards, debit cards, money orders, as well as personal checks.
Please makes checks payable/remit to:
Medevac Alabama Inc.
PO BOX 1268
MOBILE AL 36633-1268
You can download and fill out a Medical Records Release Form, provide a copy of a valid government-issued photo ID or the proper proof of authority necessary to access the specified records, have it notarized, and fax it to (251) 800-7456.
You can stop by our office located at 61 Saint Joseph Street Suite 1401, Mobile AL, 36602 during business hours with a completed Medical Records Release Form and a valid government-issued photo ID.